GLossary Pages

Sunday, August 29, 2010

Moving to a new computer

Moving Thunderbird on windows is as simple as downloading mozbackup and using it to move your mails it offers a full backup and restore service.

If you are not simply moving from one version of windows to another but are changing operating systems then you will need to do the job the old fashioned way using the mozillazine instructions.

If you don't like using the third party Mozbackup you can always use the instructions in Mozillazine

Thunderbird and Yahoo

This is not a happy marriage. Yahoo does not provide any access to their accounts at Yahoo.com to third party mail programs unless you sign up for their mail plus product.

For those unfortunate enough to live in the USA there is an add on Webmail which will get your mail into Thunderbird for you.

If you live outside of the USA the news is far better. You can enable POP access you your Yahoo account in the Yahoo options and download your inbox to Thunderbird. It is a limitation of the POP protocol that your can only download the inbox, to other folders that you have in Yahoo will not appear. Remember to turn off any filtering to folders that your have on Yahoo or you will not get the filtered mail into your inbox.

My inbox if Full! Really - but it looks empty

From Thunderbird 3.1.7 this information is largely obsolete. I am leaving it here for those using older versions of Thunderbird.
With Thunderbird 3.1.7 and later all that is required is to change the folder entry on the view menu to ALL then right click the folder and select compact. Once you have compacted click on the Folder entry in the view to return it to it's original setting. There is a Bug in the compact code which results in it doing nothing if the folder view is set to unified, which is the default.

This Mozilla knowledge base article refers.
Background
This 'problem' is caused by a limitation on the Windows platform in particular (the limits vary operating system to operating system) of files not being able to be opened if they exceed 4Gb in size.

The inbox, (or any Thunderbird folder), can exceed this size if you have lots of mails stored in it or have not compacted it. The error can occur even with folders that appear to be empty if they have not been compacted.

Compacting
Compacting is a fundamentally important Thunderbird process as when you delete a mail item, or move it to another folder, it is not removed from that mail store, it is simply marked as deleted. This is a common practice in Mail programs as it allows the program to respond much faster than it otherwise would if the mail was actually removed. Compacting is the final process that actually re writes the file minus the deleted item and the file can finally shrink to a size relative to its apparent contents.

After all that background there is some more. Thunderbird stores all of your internal folders as files. So if the amount of mail (deleted and current) in the file exceeds 4Gb this error will occur and can not simply be fixed by compacting.

Mozilla have fixed bug 62665 so the 4Gb limit of offline files both POP and IMAP is finally fixed, although people will have to wait for Version 12 to get the benefit of the change.

Solution
The only solution is to delete the offending file.

While Thunderbird can not open the file to add new mails, it can open it to allow mail to be transferred to another folder in the local folders hierarchy. Mails can be moved in bulk, simple by selecting the first mail and holding the shift key while you select the last and dragged to the new folder. There is little chance that a bulk transfer of this kind will cause a full condition as folders almost always contain a few deleted mails, so while the folder may take a while to copy it will almost always be successful.

When you delete the file, Windows WILL NOT use the recycle bin. The file will simply be to large for the recycle bin.

The file named inbox can also be renamed. In explorer instead of deleting the file simply rename it (old inbox perhaps) this will achieve a return to normal operation, but will not fix the problem with the file being to large. It is a quick and dirty fix that will get mail flowing again. You need to note that the renamed file will appear in Thunderbird with that name. You are not cutting yourself off from the contents of the file.

When in the explorer view you will note that each file is accompanied by a file of the same name with the extension of MSF. These are the index files associated with the folder and should really be deleted if the file is renamed or deleted. If the file is absent Thunderbird will simply create a new index. It will avoid potential indexing problems if they are deleted.

Locating the file
1. Copy your mails to a new folder
2. Go to the tools menu and select account settings
3. Select the server settings for the account (or local folders if it is a local folder or global inbox problem)
4. On the right at the bottom of the screen will be a local directory. Click browse.

Linux/Mac users will need to locate the profile another way and jump to step 7

5. In the window that opens right click the highlighted entry and select explore
This should open windows explorer located in the folder that the offending file is located
6. Close thunderbird by clicking cancel on all the Thunderbird window you have open and then the X

7. Delete the inbox and inbox MSF files, for inbox trouble. Substitute the folder name here that is causing the trouble.
8. Restart Thunderbird

Changes and addons in Version 3 to make it more like Version 2

There are a number of changes that can be made to the look and feel of Thunderbird Version 3.x.x that make it more like the version 2 interface.

If the large header pane on messages with the new reply button in the header is not for you. Install the Compact header add on.
https://addons.mozilla.org/en-US/thun...

Following this install you will need to customise the toolbar to put the Reply Delete etc buttons on the main Toolbar as they will disappear when the addon reduces the header to the old view. To do this right click the Toolbar, select customise and drag the buttons you want to the toolbar.

You might also want to display messages in their own window as this is what version 2 does, rather than in a new tab. Select the Options entry on the tools menu and then select Advanced and then Reading & Display. Change the entry under open now mail from a tab to a window.

Missing message count in folder view can be cured by installing the Extra Folder Columns addon.
https://addons.mozilla.org/en-US/thun...

Folder view can be changed to ALL from unified it you don't like the new unified appearance with all in-boxes clumped together. Simply select the View | Folders menu.

If all else fails and you really really want to be using the old version 2 you can download it here

Remove You / ME from your mail

This setting is linked to the show display name for people in your address book in the Options menu. Turning off the display names option will also remove the YOU and later ME from your mail.



If you like having the displaynames but not the YOU / ME then the add on found here will do just that.