Saturday, October 16, 2021

Logging mail sending in Thunderbird

With the introduction of the rewritten mail send there has been a huge uptick in the number of folk having issues sending mail from Thunderbird. The changes have also brought with them a new way of logging the sending of mail in Thunderbird to provide diagnostic information.

Logging is now done using the error console (Ctrl+Shift+J) in the developer tools,  but for this to occur you need to enable logging using the config editor. Modify/set the preference  mailnews.smtp.loglevel to All using the linked config editor instructions

Now open the Error Console and clear any existing entries by clicking on the trash icon.

Send a mail, debug logs should show up in the Console tab looking something like what is shown below.

 


If you have been asked to supply a log,  or are seeking support somewhere with failures in sending then the following will provide a text file with the log in it.

Right click the console/log window and select all from the menu.

Right click again and select the rather oddly named "copy message"

Open windows notepad.(Windows key+R type notepad and press enter)

Save the file to your documents and either copy and paste or upload the file to provide the log to others. Be aware that the From and To addresses in the email are in the log you are sharing.

----ooo00O00ooo----

This part will certainly not work in versions after 91.

Again using the config editor set the preference mailnews.smtp.jsmodule to false.  This will invoke the old mail sending code that has been replaced and already removed from Thunderbird from V93 onwards.  This will allow the diagnosis of the problems to ensure it is the new send code that is at issue. It will also allow a few months of using the old code while bugs are fixed.  Please file bug in bugzilla if you identify a bug in the new code.





Friday, October 8, 2021

Logging the new account wizard

 While most folks will never have an issue with setting up an account,  there are however  those that for inexplicable reasons find that the process fails and the message they receive as to why is less than helpful.  Offering support to those people is difficult to say the least,  however having access to a complete log makes it much simpler.

How to actually capture a log of what happened in the account setup process. I have never seen it mentioned outside the Bugzilla bug management system. 

So here goes my attempt to document these things.

First you need to change some hidden preferences in Thunderbird to get a complete log.  So go to the config editor and make the following preference changes.
mail.wizard.logging.dump to all
mail.wizard.logging.console to all
Now access the error console (ctrl+Shift+J) or via the developer tools on the tool menu and clear it by clicking the trash bin icon


Once you have done the setup you can now attempt to set up your mail account and the entire operation will be logged to the console.
 
Once you have the output,  right click in the consoile and select export visible content to a file.  You may need to repeat this step after scrolling the console list to get all of the relevant content into a file.

Once done with the logging change the preferences back to default as writing to the log is a somewhat expensive process and could slow Thunderbird at critical times.


 





Sunday, August 1, 2021

Grammar checking (and spelling as well in 25 Languages.)

 

Thunderbird has long missed out of a grammar checking library or addon.  Companies like Gammarly have fallen over themselves to get addons for browsers,  but none has shown interest in supporting desktop mail clients like Thunderbird.

This week that changed as the Grammar and Spell Checker - LanguageTool has been ported from Firefox to Thunderbird.  


The tool has been available for Firefox for some time and has some 170,000 users on Firefox with almost 2000 five star reviews ad a Recommended badge from Mozilla so I was determined to try it.  So far I like it.

The grammar and spell checker for Thunderbird is obviously very new and there is little to judge it by except the reviews for other products which appear to be mostly very good.  I have only used it in Thunderbird for one day and it has so far been quite useful, except I have to unlearn the right click spelling for Thunderbird.  Now it is right click.

The addon can be downloaded from here and I recommend it as it is the only game in town.  But it does have some fairly good features and supports a wide range of programs and writing platforms in the paid version.

The developers web site https://languagetool.org/ indicates the developer hosts it's servers in Germany and that the product is GDPR-compliant so the privacy of data will be a hight priority.




Sunday, March 7, 2021

The proliferation of release notes.

 This post is as much for me as for anyone else.  I am struggle to keep on top of these release notes.

Every version of Thunderbird comes with release notes. For V78 there are now a number as there have been 8 major releases and some minor releases in the 78 series since July 2020 when V78 was first released. 

V78.8 https://www.thunderbird.net/en-US/thunderbird/78.8.0/releasenotes/ 

V78.7.1 https://www.thunderbird.net/en-US/thunderbird/78.7.1/releasenotes/ 

V78.7 https://www.thunderbird.net/en-US/thunderbird/78.7.0/releasenotes/ 

V78.6.1 https://www.thunderbird.net/en-US/thunderbird/78.6.1/releasenotes/ 

V78.6 https://www.thunderbird.net/en-US/thunderbird/78.6.0/releasenotes/ 

V78.5.1 https://www.thunderbird.net/en-US/thunderbird/78.5.1/releasenotes/ 

V78.5 https://www.thunderbird.net/en-US/thunderbird/78.5.0/releasenotes/ 

V78.4.3 https://www.thunderbird.net/en-US/thunderbird/78.4.3/releasenotes/ 

V78.4.2 https://www.thunderbird.net/en-US/thunderbird/78.4.2/releasenotes/ 

V78.4.1 https://www.thunderbird.net/en-US/thunderbird/78.4.1/releasenotes/ 

V78.4 https://www.thunderbird.net/en-US/thunderbird/78.4.0/releasenotes/ 

V78.3.3 https://www.thunderbird.net/en-US/thunderbird/78.3.2/releasenotes/ 

V78.3.2 https://www.thunderbird.net/en-US/thunderbird/78.3.2/releasenotes/ 

V78.3.1 https://www.thunderbird.net/en-US/thunderbird/78.3.1/releasenotes/ 

V78.3 https://www.thunderbird.net/en-US/thunderbird/78.3.0/releasenotes/ 

V78.2.2 https://www.thunderbird.net/en-US/thunderbird/78.2.2/releasenotes/ 

V78.2.1 https://www.thunderbird.net/en-US/thunderbird/78.2.1/releasenotes/ 

V78.2 https://www.thunderbird.net/en-US/thunderbird/78.2.0/releasenotes/ 

V78.1.1 https://www.thunderbird.net/en-US/thunderbird/78.1.1/releasenotes/ 

V78.1 https://www.thunderbird.net/en-US/thunderbird/78.1.0/releasenotes/ 

V78 https://www.thunderbird.net/en-US/thunderbird/78.0/releasenotes/

Those notes do not provide details on the security issues addressed in each release and they are covered here https://www.mozilla.org/en-US/security/known-vulnerabilities/thunderbird/

Happy reading.

Saturday, December 12, 2020

ESET stopped me getting mail

 Just a short note on my very recent experience (Today) with ESET for the first time since I installed is 6 or 7 years ago causing an email issue.  Normally I have email scanning disabled as I feel it is mostly more trouble than it is worth,  but today no email when I started Thunderbird.  Little did I initially think ESET was the cause.

Opened the error console (ctrl_Shift+J) cleared it and tried again. Absolutely nothing in the console,  no mail and I noticed nothing since the 1st of December.  So this is not a new problem,  but one I just noticed. 

A bit of googling led me to https://support.eset.com/en/kb7728-unable-to-access-or-receive-emails-in-thunderbird-with-eset-product-installed

By this time I had already entered an exemption for Thunderbird in the protocol scanning,  but it did not appear to be working.  So I followed the instruction on the article and still it did not appear to be working so like a poor copyist I am I tried the instructions again.  This time everything went red as ESET got all excited about disabling the protocol.  This went away when I re-enabled it. After that off and on again setting restatement mail just started coming in.  Hundreds of them for the past two weeks.  Sorry if you are one of those I have been ignoring.  But I probably did not have time to reply anyway.

Once I was getting mail I got one advising me that the Thunderbird support forum was inundated with users with very similar issues commencing on the 1st December.

Friday, July 31, 2020

Is V78.1 better than V78 for me!

The short answer is yea.  after about 15 minutes of churning the hard disk and using excessicve amounts of memory it loaded.

But what is this;
Header pane is blank of information.
The minimize button from Compact Header addon is not visible
ReminderFox does not have an icon on the header
Mail Summaries are not showing.

Time for a quick trip to the addon manager,  there must be an issue with versions.  Perhaps they are disabled.


They do appear to be enabled,  and only the ones that interact with the three pane view are apparently non functional.  So I guess there is a problem with this new and exceedingly ugly user interface.  Llets see what I can find out to fix the missing addons icon.  This is not a good experience at all.